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Privacy Policy
From time to time, E-Scape Fitness Videos may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. What information does E-Scape Fitness Videos gather/track and how is it used?PERSONAL INFORMATION: Because our product is mailed to you, we must obtain your address information to deliver the videos you order. Your payment by credit card also requires we obtain some information. Your Email Address is used to send you a receipt for the charges placed on your credit card. Your email address may be used to send you periodic newsletters from E-Scape Fitness Videos, but only upon your express consent. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records indefinitely. SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible at E-Scape Fitness Videos. TRAFFIC PATTERNS: We also track aggregate traffic patterns throughout our site. However, we do not correlate this information with personally identifiable data about individual users. We do track domain names, browser types and MIME type. COOKIES: A cookie is a small data file that certain Web sites write to your hard drive when you visit them. We use cookies only to maintain a seamless website visit experience. When maintaining your Shopping Cart Contents at E-Scape Fitness Videos sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to navigate the entire E-Scape Fitness Videos site without losing your shopping cart contents or quantities. We do not store passwords or any personally identifiable information about you in the cookies. If you have set your browser to warn you before receiving cookies, you will receive a warning message with each cookie. You can also set your browser to refuse all cookies if that is your preference, but the shopping cart functions and purchasing of Videos will fail. With whom does E-Scape Fitness Videos share the information?E-Scape Fitness Videos product orders are fulfilled by our associated vendor, Key Contact. We share with them the contents of your order and the address to which it will be sent. Key Contact maintains it's own high standards of security and privacy and you can be assured that your personal data will not be misused. We will never voluntarily share any other personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws. E-Scape Fitness Videos does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies. How can I review, correct and update my personal information?We do not retain credit card, address or name information from one transaction or visit to another. While there is something in your shopping cart, you may navigate the site at will and it's contents will be retained. If you leave the site, or are idle for an extended period of time, your choices will be discarded. Until the actual credit card charge is accepted, you may navigate to the various pages to add videos, change their quantity, the shipping method, etc. How does E-Scape Fitness Videos protect my information from loss, misuse or alteration?E-Scape Fitness Videos uses industry standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Who can I ask if I have additional questions?For additional inquiries about the privacy of your information, you can email us What is your return policy?E-scape Fitness Videos proudly stand behind the quality of its products and professionalism of its recording studio and distributor. E-scape Returns policyDamaged or Defective DVDEFV will replace any damaged or defective* DVD purchased from its website if returned within a thirty (30) day period from the sale date. A replacement of the same DVD will be sent (postage free) with a credit for the return postage, which may be applied to another (equivalent size) purchase. If you purchased the DVD from any other source, please return it to the point of sale. (*Video signal is corrupt due to the original manufacturing process). Please contact CustomerService for returns. Wrong ItemIf you received the wrong item, check your invoice to make sure that the item that you received was not the one you ordered. If you mistakenly ordered the wrong item, please return it (unopened) to the distributor. The selection you intended to order will be shipped to you, but you will be charged for the new postage. If EFV sent you the wrong item, please return it (unopened) to the distributor. It will be replaced with the correct item (postage free) with a credit for the return postage, which may be applied to another (equivalent size) purchase. Please contact CustomerService for returns. Missing itemIf there is an item missing from your order, please check your invoice to see if you were charged for it. If you were not charged and did not receive a DVD that you ordered, please place another order using our website. If your invoice is correct, but there is a missing item (the number of DVD's will be reflected in the shipping weight on your invoice) then please contact CustomerService for fulfillment of your order at no extra charge. DisclaimerAll DVD's will be produced, packed and shipped with the highest degree of care and attention. If your package arrived with excessive damage from the shipping company or post office, please contact them for compensation, as EFV is not responsible for any damage caused by third parties. Please contact CustomerService to inform us of any problems so that we may better serve you in the future. |
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